Understand pending, completed and failed payments
Check whether a payment is finished before trying again.
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Find the payment you want to check
Open Payment history and select a row. Check its date, amount, method and reference to make sure it is the right attempt. You may see more than one row if you tried paying more than once. Your current plan and renewal date are shown separately on Overview.
When payment is still pending
An MMG payment may be waiting for approval or confirmation, while a bank transfer may be waiting for us to verify the funds. Open the payment details and use the available status or receipt controls. If you already sent money, check that attempt before paying again. Send support the reference if the status does not agree with your bank or MMG app.
When payment is completed or failed
A completed payment has been confirmed; check Overview for the plan or paid-through date it applies to. A failed attempt did not complete through that checkout. Follow the retry option when available, but contact support first if your bank or wallet shows money was taken. Never send full card details, your MMG PIN or passwords when asking for help.
