Why am I not receiving instant alerts?
Check your plan, the item’s bell and your delivery settings.
Last updated
Check your plan and the item
Instant email, WhatsApp and push alerts require Pro. On Plan and billing, check that your paid plan is active. For followed sources, watched suppliers and tracked tenders, make sure the item is still in the correct Business Profile and its bell is on. Saved searches use their own subscription settings.
Check delivery for that activity
Open Alerts & Notifications. Verify your email or WhatsApp number, or enable push on the device you are using. Then check that the channel is selected for the activity you expect. For example, enabling AI match emails does not also enable supplier activity emails. Save any changes and check spam or device notification settings.
Check whether there is new activity
Alerts depend on new matching opportunities or published updates being available. Enabling alerts does not send every earlier result. Look on the relevant page to see whether anything new has appeared. If an expected update is missing, contact hello@tenders.gy with the item link, Business Profile, expected channel and approximate time. Never include passwords or verification codes.
